Refund Policy for Destiny Matrix
Effective Date: October 15, 2025
This policy clarifies the refund rights for customers who purchase our digital services, including one-time analysis reports and subscriptions. We aim for fairness and transparency in all transactions.
1. Overview of Paid Services
Our paid services include one-time purchases of digital analysis reports (e.g., Personal Deep Dive, Relationship Bundle) and recurring subscriptions (e.g., Explorer Pro) that provide enhanced access and features.
2. Conditions for a Refund
- Technical Failure: If a technical error on our part prevents you from accessing or receiving the purchased digital content, you are eligible for a full refund.
- Billing Errors: If a system error results in duplicate charges or incorrect billing, you are entitled to a full refund of the overcharged amount.
3. Situations Where a Refund is Not Applicable
- Digital Product Nature: Due to the immediate and irrevocable nature of digital content delivery, we generally do not offer refunds for one-time purchases once the analysis report has been generated and accessed.
- Change of Mind: Refunds will not be issued due to a change of personal preference or dissatisfaction with the interpretations provided in the analysis.
4. Refund Process
- Application Submission: To request a refund, please contact us at [email protected] with the subject 'Refund Request'. Include your order number or the email address used for the purchase and a detailed explanation of the issue.
- Review Processing: We will review your request within 7 business days.
- Refund Execution: If approved, the refund will be processed back to your original payment method within 10 business days.
5. Contact Us
If you have any questions about this Refund Policy, please contact us at
[email protected].
By purchasing our services, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.
